Frequently Asked Questions (FAQ)

Frequently Asked Questions

📦 Shipping

Q: How much does shipping cost within Canada?

A: We offer FREE Shipping on all Canadian orders over $50 CAD! For orders under $50 CAD, you can choose Economy Shipping for $6.99 CAD or Standard Shipping for $9.99 CAD at checkout.

Q: Do you offer faster delivery?

A: Yes! If you need your items sooner, we offer Express Shipping (5–8 business days) for $19.99 CAD.

Q: How long does standard delivery take?

A: Once processed (1–3 business days), free and standard delivery options typically arrive within 7 to 15 business days anywhere in Canada.

Q: How do I track my order?
A: Once your order ships, you'll receive a confirmation email with your tracking number. You can use it to track your package online.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy on all unused items in their original packaging. Simply contact us and we'll guide you through the process.

Q: My item arrived damaged. What do I do?
A: We're so sorry to hear that! Please contact us within 7 days of delivery with a photo of the damage and we'll send you a replacement or full refund.

💳 Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay for easy one-click checkout.

Q: Is my payment information secure?
A: Absolutely! We use Shopify Payments with SSL encryption to keep all your payment information 100% safe and secure.

🛋️ Products

Q: Are your products covered by a warranty?
A: Yes! All our products come with a 30-day satisfaction guarantee. If you're not happy, we'll make it right.

Q: Can I cancel or change my order?
A: Orders can be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible at our Contact page.